CHAPTER 1 CONSIDERATIONS
• The evolution of outsourcing

CHAPTER 2 BUILDING AN OUTSOURCING STRATEGY
• Service
• Return on Investment
• Total Cost of Ownership

CHAPTER 3 THREE KEY DEVELOPMENTS
• Transformational Outsourcing
• Rightshore
• Grid computing

CHAPTER 4 SUCCESSFUL OUTSOURCING
• Strategy
• Measurement
• Relationships

CONCLUSION

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